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How can postal organisations survive in an age of decline in traditional mail services and an increase in parcel competition?

Monday, November 25th, 2013

Process automation with innovative IT solutions for post office branches may provide the answer.

Posts around the world face a huge challenge: how to compensate for the steady and continuous decline in their core mail services, driven by attractive and practical Internet based services. The solution that many postal providers are discovering is to expand into retail, governmental and financial services to generate new revenue streams and, no less important, to automate in branch transactions to reduce costs.

Clearly, a transformation is under way in postal organisations in liberalised markets, particularly in Europe and North America. It is taking place, above all, in the branch. Gone are the long queues in cramped quarters and cost intensive counter transactions that occur most of the time. Today

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